(Effective September 1, 2026)
At Performance Technology, we are committed to delivering high-quality website building and search engine optimization (SEO) services. Because our services involve significant time, labor, and third-party costs, refunds are handled according to the terms outlined below.
1. Website and Mobile App Building Services
- Deposits: Initial deposits required to begin a website project are non-refundable, as they secure project scheduling and cover preliminary design and planning work.
- Before Work Begins: If a client cancels before any design or development work has started, a full refund (minus the non-refundable deposit) will be issued.
- During Development: Once development has begun, refunds will be prorated based on the percentage of work completed and hours already invested, as determined by Performance Technology.
- After Delivery/Launch: No refunds will be issued once a website has been completed, approved by the client, and launched or delivered in final form.
- Revisions: Clients are entitled to the number of revisions specified in their service agreement. Requests for refunds due to dissatisfaction will first be addressed through additional revisions before any refund is considered.
- Third-Party Costs: Fees paid to third parties (domain registration, hosting, premium plugins, stock imagery, licenses, etc.) are non-refundable.
2. Search Engine Optimization (SEO) Services
- Nature of SEO Services: SEO is an ongoing, long-term process, and results depend on numerous factors outside our direct control, including search engine algorithm changes, competitor activity, and industry conditions. As such, Performance Technology cannot guarantee specific rankings, traffic levels, or timelines.
- Monthly Retainers: SEO services billed on a monthly or recurring basis are non-refundable once work for that billing cycle has begun.
- Cancellation of Ongoing SEO Services: Clients may cancel SEO services at any time with written notice. Cancellation will take effect at the end of the current billing cycle; no partial-month refunds will be issued.
- Setup or Onboarding Fees: One-time setup, audit, or onboarding fees are non-refundable, as they cover initial research, analysis, and strategy development.
- Performance Expectations: Because SEO outcomes are inherently variable, dissatisfaction with search rankings or traffic results alone does not qualify a client for a refund, provided that Performance Technology has performed the agreed-upon scope of work.
3. Circumstances That May Qualify for a Refund
- Performance Technology fails to begin work within the agreed-upon timeframe without valid cause.
- Services paid for were not delivered as outlined in the signed agreement or scope of work.
- A billing error resulted in an incorrect or duplicate charge.
4. Circumstances That Do Not Qualify for a Refund
- Change of mind after work has begun.
- Dissatisfaction with design preferences that were previously approved by the client.
- Failure to achieve specific search rankings or traffic goals.
- Delays caused by the client’s failure to provide timely content, feedback, access credentials, or approvals.
- Issues arising from third-party platforms, hosting providers, or plugins outside our control.
5. How to Request a Refund
- Submit a written refund request to info@performancetechnology.net within 10 days of the billing date or project milestone in question.
- Include your name, invoice or project number, and a detailed explanation of the reason for your request.
- Performance Technology will review all requests and respond within 5 business days.
- Approved refunds will be issued to the original payment method within 10 business days.
6. Policy Changes
Performance Technology reserves the right to update or modify this Refund Policy at any time. Any changes will apply to services purchased after the updated policy is posted.
Contact Us
If you have questions about this Refund Policy, please contact us at info@performancetechnology.net or 281-813-6510.